PREGUNTAS FRECUENTES
Regarding tickets
Will tickets be available on the day？
If not sold out, tickets can be purchased on the day of the event through the official ticket website.
They can also be purchased on site, but at different prices. Tickets may be sold out.
Where can I buy tickets?
・Via the official ticket website
Credit cards (VISA, Mastercard, JCB, American Express, Diners) are accepted.
Can I change or cancel the date of my ticket?
・In general, tickets cannot be canceled or changed once purchased. However, the date can be changed for tickets directly purchased from the official ticketing website.
To do so, select 'Modify ticket date' displayed on the QR ticket and follow the procedure.
The date of the ticket may be changed up to 3 times.
Deadline for the change
Entrance Pass: Changes can be made up to 2 hours prior to the admission date and time.
Flexible Pass: Changes can be made up to 2 hours prior to the last admission time.
The ticket date cannot be changed in the following cases:
- The date has already been changed 3 times
- Changing to a different type of ticket
- Changing to date that has sold out or has insufficient tickets left
- Changing the date of a portion of tickets within a multiple-ticket purchase
- Changing to multiple dates within a multiple-ticket purchase
- Changing to a date that is not yet available for purchase
Can I change the date and time if there is a difference?
Yes, you can change the date and time.
After you have paid for the date and time you wish to change, we will refund you the amount you paid before the change.
Do I need to print my ticket?
1. If you own a smartphone, tablet, or similar device
You do not need to print your ticket. Access the URL from your confirmation email and display the ticket screen at the entrance.
2. If you do not own a smartphone, tablet, or similar device
Print your ticket from the "Print your ticket" button, available from 0:00AM of the reservation date.
Where can I view my purchased tickets?
Tickets purchased from the official ticket website can be viewed from the URL in your confirmation email (subject: teamLab e-ticket purchase completed).
If you have not received this email, please contact us via the contact form here
Please refrain from sending the ticket URL to third-parties.
What should I do if I haven't received the confirmation email?
If you haven't received your confirmation email, please consider the following cases:
1. The email has been filtered and stored in a folder other than your inbox.
2. The address @kyoto.tickets.teamlab.art is blocked on your server. In this case, please change your settings.
Please contact us via the contact form if the above cases do not apply.
In the case of a group purchase, can ticket holders of the same group enter the exhibition separately by distributing the tickets beforehand?
Tickets can be distributed to other members of the group on the day of your reserved ticket. By doing so, visitors may enter the exhibition separately as long as they arrive at the time indicated on their ticket.
To distribute tickets, select the ticket you would like to share from the “Share your ticket” button on the ticket screen.
*Persons accompanying visitors with a Disability Discount ticket - please arrive together as a disability certificate will be requested upon entry.
Can I cancel the distribution of group tickets?
Yes, you can cancel the distribution of tickets from the "Modify shared tickets" option on your ticket page. The person with whom you shared the ticket will no longer be able to enter the exhibition, and an additional place will be available within the group reservation.
Regarding entry
Is re-entry permitted?
Re-entry is not permitted.
Can children (elementary school and below) enter by themselves?
Children (elementary school and below) must be accompanied by a responsible adult aged 18 or older. (High school students are allowed )There must be one accompanying adult for every three children, including children eligible for free entry.
Are there any admission limits？
Admission may be limited in some cases.
Will I have to wait before entering the exhibition?
During busy periods, you may be required to wait outside before entry.
Do I need to leave the museum before the next admission time?
There is no limit on how long you can stay in the museum after admission.
Can I take a stroller inside?
No strollers are permitted.
Please leave them in the luggage room.
Is it possible to enter the premises on a wheelchair?
It is possible to enter the museum on a wheelchair. However, there are some art works that cannot be experienced (works inaccessible with a wheelchair) for safety reasons.
Also, as there is a limit to the number of wheelchairs that can be accommodated for entry, visitors may be asked to wait for entering the museum.
Please contact us here for more details.
Can I rent a wheelchair?
Wheelchairs are available for rent for those who need one. Please ask at the entrance.
Please note that rentals are subject to availability.
Regarding the venue
Are there any restaurants, cafes, or vending machines?
There are vending machines in the building.
There are no restaurants or cafes.
Are filming and photography allowed? Can I post them on social media?
Taking photos and videos, as well as posting them on social media are allowed. However, the following actions are prohibited:
・Use of monopods, tripods, selfie sticks and other auxiliary equipments with a total length of 30cm or more, as well as flash photography or drone photography.
・Filming or photography for commercial purposes without prior consent.
・Other actions that may cause inconvenience to other visitors.
Is there any smoking area?
There is no smoking area inside the facility. Please use the public smoking areas near the Kyoto station or other nearby facilities.
Do you have Wi-Fi？
We have free Wi-Fi in the facility.