FAQ

Regarding tickets

  • Will tickets be available on the day?

    If not sold out, tickets can be purchased on the day of the event through the official ticket website.
    They can also be purchased on site, but at different prices. Tickets may be sold out.

  • Where can I buy tickets?

    ・Via the official ticket website
    Credit cards and PayPay are accepted.

  • Can I change or cancel the date of my ticket?

    ・In general, tickets cannot be canceled or changed once purchased. However, the date can be changed for tickets directly purchased from the official ticketing website.
    The date of the ticket may be changed up to 3 times. To do so, select 'Modify ticket date' displayed on the QR ticket and follow the procedure. Changes can be made up to 9:00 of the indicated date.

    The ticket date cannot be changed in the following cases:
     - The date has already been changed 3 times
     - Changing to a different type of ticket
     - Changing to date that has sold out or has insufficient tickets left
     - Changing the date for a portion of tickets within a multiple-ticket purchase
     - Changing to multiple dates within a multiple-ticket purchase
     - Changing to a date that is not yet available for purchase

  • Can I change the date and time to a date with a difference?

    You can change the date and time even for dates with different rates.
    After payment for the date and time you wish to change is made, we will refund you the amount before the change.

  • Do I need to print my ticket?

    1. If you own a smartphone, tablet, or similar device
    You do not need to print your ticket. Access the URL from your confirmation email and display the ticket screen at the entrance.

    2. If you do not own a smartphone, tablet, or similar device
    Print your ticket from the "Print your ticket" button, available from 0:00AM of the reservation date.

  • Where can I view my purchased tickets?

    Tickets purchased from the official ticket website can be viewed from the URL in your confirmation email (subject: teamLab e-ticket purchase completed).
    If you have not received this email, please contact us via the contact form here
    Please refrain from sending the ticket URL to third-parties.

  • What should I do if I haven't received the confirmation email?

    If you haven't received your confirmation email, please consider the following cases:

    1. The email has been filtered and stored in a folder other than your inbox.
    2. The address @borderless-azabudai.ticket.teamlab.art is blocked on your server. In this case, please change your settings.

    Please contact us via the contact form if the above cases do not apply.

  • In the case of a group purchase, can ticket holders of the same group enter the exhibition separately by distributing the tickets beforehand?

    Tickets can be distributed to other members of the group on the day of your reserved ticket. By doing so, visitors may enter the exhibition separately as long as they arrive at the time indicated on their ticket.
    To distribute tickets, select the ticket you would like to share from the “Share your ticket” button on the ticket screen.
    *Persons accompanying visitors with a Disability Discount ticket - please arrive together as a disability certificate will be requested upon entry.

  • Can I cancel the distribution of group tickets?

    Yes, you can cancel the distribution of tickets from the "Modify shared tickets" option on your ticket page. The person with whom you shared the ticket will no longer be able to enter the exhibition, and an additional place will be available within the group reservation.

Regarding entry

  • Is re-entry permitted?

    Re-entry is not permitted.

  • Can children (elementary school and below) enter by themselves?

    Children (elementary school and below) must be accompanied by an adult who is 18 years old or above. There must be one accompanying adult for every fifth children, including children eligible for free entry.

  • Are there any admission limits?

    Admission may be limited in some cases.

  • Will I have to wait before entering the exhibition?

    During busy periods, you may be required to wait outside before entry.

  • Do I have to leave the museum before the next admission time?

    There is no limit on how long you can stay in the museum after admission.

  • Can I bring a stroller inside?

    No strollers are permitted.
    Please leave them in the luggage room.

Regarding the venue

  • Are there any restaurants, cafes, or vending machines?

    There are no restaurants or cafes.
    Vending machines are available at the venue.

  • Are there any pamphlets (facility maps)?

    teamLab Borderless is a world of art without boundaries, a museum without a map.
    No maps are provided so visitors can experience the art in line with this concept.

  • Are there any rest areas or nursing rooms?

    There are two rest areas.
    There is no nursing room in the museum.

  • Are filming and photography allowed? Can I post them to social media?

    Taking photos and videos, as well as posting them on social media are allowed. However, the following are prohibited:

    ・Use of monopods, tripods, selfie sticks and other auxilary equipment, as well as flash photography.
    ・Filming or photography for commercial purposes without prior consent.
    ・Other actions that may cause inconvenience to other visitors.