About ticket・Tickets are sold online on our website. Ticket sale at the venue is subject to availability.
・Prices include tax.
・Children (middle-school and below) must be accompanied by an adult. There must be one accompanying adult for every three children, including children eligible for free entry. We appreciate your cooperation in ensuring a safe and enjoyable experience for everyone.
・The opening time of the venue may change with prior notice on the ticket purchase page.
・Reselling tickets is prohibited. A ticket that has been resold will not allow entry to the venue. The venue cannot be held responsible for any problems with resold tickets.
・Tickets can be refunded only if the venue has an unscheduled closure.
Regarding entry・Re-entry is not permitted.
・Certain artworks may not be available due to large crowds or maintenance.
・Artworks or artwork specifications may vary by season.
・If you would like to leave the line temporarily, please make sure that someone in your party stays behind.
・Animals are not allowed at the venue excluding assistance dogs.
・Please look after your own personal belongings. The venue will not not be liable for any stolen or lost items.
・The venue cannot be held liable for visitors’ injury, loss, or other problems that may occur.
・The exhibition may be canceled due to circumstances of the venue.
・The venue is dark with uneven and unsteady footing in many places. Be aware of your own actions as well as those around you. If you are with young children, please watch over them closely for their safety.
・Prohibited Items
Food & beverages
Items that exceed 50cm
Strollers must be stored in the luggage room.
Hazardous items, items with strong smells, fresh flowers, etc.
Drinks with no caps.
Any other items deemed to be dangerous by staff.
・The exhibitions contain bright lights that may cause discomfort for people with photosensitive epilepsy, balance disorders, pregnant women or other medical conditions. Visitors suffering from these conditions should consult their physician prior to their museum visit and must assess their comfort level before entering exhibition rooms. Access to the museum remains at the discretion of the individual. Should special assistance be required, we will make ourselves available to take an alternative route, avoiding installations that might cause problems.
・There are some artworks that have mirror floors, please be aware. For the customers wearing skirts, you can borrow a wrap skirt which is near the artwork.
・You must take the stairs to experience some artworks.
・Visitors may be asked to provide identification upon entry (national or resident ID, driver's licence, student card, passport; or any identification that provides valid proof of your name and age).・Please refrain from bringing any food items, including candy and gum, into the venue.・The artworks may produce flashing lights and loud sounds.・Wheelchair users may enter the venue but they may not enter or experience some artworks that are impassable to wheelchairs to ensure safety. For more information, please connect with the guest experiece team on ground
・Please follow the staff's instructions. Visitors that do not follow them may be escorted out of the premisis.About shooting・Please refrain from using flash.
・Taking photos and videos are allowed but please be careful not to cause inconvenience to other visitors.
・Use of monopods, tripods, selfie sticks, etc is prohibited.
・Media filming may take place without prior notice. If you do not wish to be featured in the coverage, please inform our staff.
・Filming or photography for commercial purposes is not permitted without prior consent.
