Regarding ticket purchase
・Tickets will be sold only on the day of the event and may sell out. Also, prices vary.
・In general, tickets cannot be canceled or changed once purchased. However, the date can be changed for tickets directly purchased from the official ticketing website.
The date of the ticket may be changed up to 3 times. To do so, select 'Modify ticket date' displayed on the QR ticket and follow the procedure. Changes can be made up to 21:00 of the indicated date.
The ticket date cannot be changed in the following cases:
- The date has already been changed 3 times
- Changing to a different type of ticket
- Changing to date that has sold out or has insufficient tickets left
- Changing the date for a portion of tickets within a multiple-ticket purchase
- Changing to multiple dates within a multiple-ticket purchase
- Changing to a date that is not yet available for purchase
- Changing to a date with a revised price
Tickets are date-specific, and may sell out.
・Prices include tax.
・Visitors with a disability certificate:
Discounted tickets are available for holders of a disability certificate, along with one accompanying person.
(Children's tickets cannot be further discounted, however, the accompanying adult is eligible for a discounted ticket if the child holds a disability certificate.)
The disability certificate will be requested at the entrance gate, so please make sure that the accompanying person enters at the same time.
The disability certificate can be issued by any country.
The Mirailo ID app can be accepted in place of a Disability Certificate.
- Children (middle school and below) must be accompanied by an adult who is 18 years old or above. There must be one accompanying adult for every three children, including children eligible for free entry.
- Children under 5 years old may enter for free.
- The opening time of the venue may change with prior notice on the ticket purchase page.
Notice to Visitors
・The venue cannot be held liable for visitors’ injury, loss, or other problems that may occur.
・Reselling tickets is prohibited. A ticket that has been resold will not allow entry to the venue. The venue cannot be held responsible for any problems with resold tickets.
・Certain artworks may not be available due to large crowds or maintenance.
・Artworks or artwork specifications may vary by season.
・The exhibition may be canceled due to circumstances of the venue.
・The exhibition may be (temporarily) canceled in case of inclement weather warnings such as severe wind, rain, and thunderstorms.
Please stay away from trees and evacuate to the nearest building if lightning strikes during opening hours.
・The exhibition may be canceled in case of earthquakes that are 4 or above on the seismic intensity scale.
・The exhibition may be canceled in case of bad weather that puts visitors' safety at risk at the venue.
Cancellation will be announced on the venue's official website and social media.
・Tickets can be refunded only if the venue has an unscheduled closure.
・Transportation costs to this venue will not be reimbursed even if the venue has an unscheduled closure.
・Please come to the entrance at the admission time indicated on the ticket and wait in line.
・There is no limit on the duration of your stay at the venue after admission.
・Re-entry is not permitted.
・During busy periods, you may be required to wait outside before entry.
Please come with appropriate preparation against heat exhaustion or the cold depending on the season.
・If you would like to leave the line temporarily, please make sure that someone in your party stays behind.
・Animals are not allowed at the venue excluding assistance dogs.
・Please look after your own personal belongings. The venue will not not be liable for any stolen or lost items.
・The venue is dark with uneven and unsteady footing in many places. Be aware of your own actions as well as those around you. If you are with young children, please watch over them closely for their safety.
・There are many unpaved areas at the venue, so comfortable footwear such as sneakers is recommended. Please refrain from wearing clothes that expose a lot skin to avoid insect bites.
・The artworks may produce flashing lights and loud sounds.
・Wheelchair users may enter the venue but they may not enter or experience some artworks that are impassable to wheelchairs to ensure safety. For more information, please call the main phone number.
For environmental conservation, please take your garbage home with you.
・Media filming may take place without prior notice. If you do not wish to be featured in the coverage, please inform our staff.
・You may be asked to provide identification upon entry.
Examples: driver's licence, health insurance card, student card, passport, My Number card, any identification that provides valid proof of your name and age.
Food & alcoholic beverages
Items that exceed 50cm
Hazardous items, items with strong smells, fresh flowers, etc.
Drinks with no caps.
Any other items deemed to be dangerous by staff.
・You cannot enter with large luggage such as carry-on bags. Please leave them elsewhere before coming.
The following is prohibited
・Visitors who are ill or drunk will not be allowed entry.
・Taking photos and videos are allowed but please be careful not to cause inconvenience to other visitors.
・Use of flash photography and drones is prohibited.
・Use of monopods, tripods, selfie sticks, etc is prohibited.
・Filming or photography for commercial purposes is not permitted without prior consent.
・Please do not touch the projectors, sensors, lights, and other equipment for safety reasons.
・Do not bring food into the venue (including candy and gum). Only drinks are allowed.
・Fire is strictly prohibited at the venue. No smoking allowed.
・Please do not enter areas that are fenced off (including ponds) as well as vegatation areas.
・Please do not pick the plants.
・Please do not feed the animals or birds.
・Please do not enter areas where entry is prohibited.
・Please follow the staff's instructions. Visitors that do not follow them may be escorted out of the premisis.