■About the exhibition
・The exhibition is dark with uneven and unsteady footing in many places. Be aware of your own actions as well as those around you. If you are with children, please watch over them closely for their safety.
・For safety reasons, those wearing high heels, shoes with decorative spikes, open-toed shoes, shoes that do not provide support (sandals, flip-flops, clogs), etc. will not be allowed entry.
・Some of the artworks have restrictions on height and age.
・No eating or drinking (including candy and gum) in the exhibition area
・The artworks may produce flashing lights.
・Please do not touch the projectors, sensors, lights, and other equipment for safety reasons.
・You must take the stairs to experience some artworks.
Visitors with wheelchair or with assistance dogs may enter the exhibition; however, please understand they may not be able to enter or experience some artworks to ensure safety.
・Visitors with wheelchair or with assistance dogs may be asked to wait, as the number of wheelchair users admitted at one time is limited.
・Visitors who are feeling sick or under the effects of alcohol will not be allowed entry.
・You may be asked to provide identification upon entry.
Examples: driver's licence, health insurance card, student card, passport, My Number card, any identification that provides valid proof of your name and age.
・Please follow the staff's instructions. Visitors that do not follow them may be escorted out of the premises.
■About the ticket
・Tickets cannot be canceled or changed once purchased. However, the date can be changed for tickets directly purchased from the official ticketing website.
The date of the ticket may be changed up to once. Please proceed by selecting 'Modify ticket date/time' displayed on the QR ticket by 11:00 pm on the day before your scheduled visit indicated on your ticket.
・The ticket date cannot be changed in the following cases:
- The date has already been changed once
- Changing to a different type of ticket
- Changing to date that has sold out or has insufficient tickets left
- Changing the date for a portion of tickets within a multiple-ticket purchase
- Changing to multiple dates within a multiple-ticket purchase
- Changing to a date that is not yet available for purchase
- Changing to a date with a revised price
・Please note that tickets are date-specific, and dates or times may sell out.
・Prices include tax.
・Visitors with a disability certificate:
Discounted tickets are available for holders of a disability certificate, along with one accompanying person.
The disability certificate (the original document, not a copy) will be asked to be presented at the entrance gate, so please make sure that the accompanying person enters with the holder of the certificate at the same time.
The Mirairo ID app can be accepted in place of a disability certificate.
If you do not have a disability certificate issued in Japan, you many purchase a discounted ticket with a disability certificate issued outside of Japan (the original document, not a copy).
If the certificate does not have a photo of the visitor, please bring an original official photo ID (a passport, etc.) along with the disability certificate.
・Children under 13 years old must be accompanied by an adult aged 20 or older.
・There must be one accompanying adult for every three children, including children eligible for free entry.
- Children under 3 years old may enter for free.
- The opening time of the exhibition may change with prior notice on the ticket purchase page.
・The exhibition cannot be held liable for visitors’ injury, loss, or other problems that may occur.
・Reselling tickets is prohibited. A ticket that has been resold will not allow entry to the exhibition. The exhibition cannot be held responsible for any problems with resold tickets.
・Certain artworks may not be available due to large crowds or maintenance.
・The exhibition may be canceled due to circumstances of the exhibition.
・The exhibition may be canceled in case of bad weather or any other occasion that puts visitors' safety at risk at the exhibition.
・Tickets can be refunded only if the exhibition has an unscheduled closure.
・Transportation costs to this exhibition will not be reimbursed even if the exhibition has an unscheduled closure.
・Please come to the entrance at the admission time indicated on the ticket.
・During busy periods, you may be required to wait outside before entry.
Please come with appropriate preparation against heat exhaustion or the cold depending on the season.
Please allow plenty of time for your visit.
・If you would like to leave the line temporarily, please make sure that someone in your party stays behind.
・Re-entry is not permitted.
・Animals are not allowed at the exhibition excluding assistance dogs.
・Please look after your own personal belongings. The exhibition will not not be liable for any stolen or lost items.
- Food & alcoholic beverages
- Drinks with no caps
- Items that exceed 50cm
- Strollers must be stored at the stroller storage area
- Hazardous items, items with strong smells, fresh flowers, etc.
- Any other items deemed to be dangerous by staff
■About the shooting
・Please refrain from using flash.
・Taking photos and videos are allowed but please be careful not to cause inconvenience to other visitors.
・Use of monopods, tripods, selfie sticks, etc is prohibited.
・Media filming may take place without prior notice. If you do not wish to be featured in the coverage, please inform our staff.
・Filming or photography for commercial purposes is not permitted without prior consent.